Privacy Policy

Effective Date: September 23, 2026

This Privacy Policy explains how velnorita.shop collects, uses, and protects personal information when you visit our website, place an order, or contact our customer service team.

Information We Collect

Depending on how you interact with our website, we may collect:

• Full name.

• Billing address.

• Shipping address.

• Email address.

• Phone number.

• Order information.

• Transaction information.

• Information provided when contacting customer service.

• IP address.

• Browser and device information.

• Cookies and similar website usage information.

Payment Information

Payments made through our website are processed through Shopify and applicable payment service providers.

We do not intentionally store complete payment card numbers or security codes on our own systems.

Payment information is handled according to the security and privacy practices of the applicable payment provider.

How We Use Your Information

We may use personal information to:

• Process and fulfill orders.

• Process payments.

• Provide customer support.

• Send order confirmations.

• Send shipping and delivery updates.

• Process returns, exchanges, and refunds.

• Prevent fraud and unauthorized transactions.

• Improve our website and services.

• Communicate important information regarding your orders.

• Comply with applicable legal requirements.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate and improve our website.

These technologies may help us:

• Maintain shopping cart functionality.

• Remember customer preferences.

• Improve website performance.

• Understand website traffic.

• Support website security.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Sharing of Information

We may share personal information with trusted service providers when reasonably necessary to operate our business, including:

• Shopify and ecommerce service providers.

• Payment processors.

• Shipping and delivery providers.

• Fraud prevention and security providers.

• Website technology and analytics providers.

• Government authorities when required by law.

We do not sell or rent personal information as part of our ordinary business operations.

Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions.

• Provide customer support.

• Maintain business records.

• Prevent fraud.

• Resolve disputes.

• Meet applicable legal and regulatory requirements.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of eligible information.

• Object to or restrict certain processing activities.

To submit a privacy-related request, please contact us.

Children's Privacy

Our website is not intended for children below the minimum age permitted to independently provide personal information under applicable law.

We do not knowingly collect personal information from children for purposes prohibited by applicable law.

Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

Contact

For privacy-related questions or requests:

Email: halinaaugusto24@outlook.com