Refund policy
Return and Refund Policy
Effective Date: September 23, 2026
At velnorita.shop, customer satisfaction is important to us. We want our customers to have a clear and transparent shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day free return and exchange policy.
30-Day Returns & Exchanges
You may request a return or exchange within 30 days from the date your order is delivered.
To be eligible for a return or exchange:
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The request must be submitted within 30 days after delivery.
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The product should be unused and in its original condition.
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The product should include its original packaging and accessories, where applicable.
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You must provide your order number or other valid proof of purchase.
Free Returns
Eligible returns and exchanges are provided free of charge.
Please contact our customer service team before returning any product. Do not send an item to a return address without receiving return instructions from us.
After reviewing your request, we will provide the appropriate return instructions.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days after delivery.
Please provide:
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Your order number.
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A description of the problem.
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Clear photographs of the product.
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Photographs of the shipping package, when applicable.
After reviewing the information, we may provide a replacement, exchange, or full refund at no additional cost.
Refund Process
Once we receive and inspect your returned product, we will notify you regarding the status of your refund.
If the return is approved, the refund will be issued to the original payment method used for the purchase.
After a refund is issued, it may take approximately 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.
Exchanges
Eligible products may be exchanged within the 30-day return period.
If the replacement product has a different price, we will contact you before processing the exchange.
Products Not Eligible for Return
Unless otherwise required by applicable law, the following products may not be eligible for return:
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Personalized or customized products.
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Products clearly identified as final sale.
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Products that have been used, altered, or damaged after delivery due to misuse or improper handling.
Nothing in this policy limits any mandatory consumer rights applicable under local law.
Return Address
A return address will be provided by our customer service team after your return request has been reviewed and approved.
This allows us to provide the correct return instructions for the specific order.
Late or Missing Refunds
If you have not received your refund within the expected processing period:
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Check your bank account.
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Contact your credit card company or payment provider.
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Contact your bank.
If you still cannot locate the refund, please contact our customer service team.
Contact Us
For questions regarding returns, exchanges, or refunds:
Customer Service Email: halinaaugusto24@outlook.com
We generally respond within 24–48 business hours.